FAQs
How long does delivery take?
We offer Free Express Delivery in the UK.
Delivery time is 3–7 business days, with 1–2 business days handling time.
Do you ship internationally?
At the moment, we only ship within the United Kingdom.
How can I track my order?
Once your order is shipped, you will receive a tracking email with your tracking link.
If you haven’t received it, contact us at support@travenix.shop.
My order hasn’t arrived yet — what should I do?
Please:
- Check your tracking link
- Confirm your address is correct
-
Contact the courier if needed
If you still need help, email us — we’re here to assist.
💳 Payments
What payment methods do you accept?
We accept:
- Credit/Debit cards
- PayPal
- Shopify secure checkout
Is my payment information safe?
Yes — all payments are encrypted and processed securely via Shopify’s protected gateway.
We never store your card information.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window on eligible items.
Products must be unused, in original packaging.
How do I request a return?
Email us at support@travenix.shop with:
- Order number
- Reason for return
- Photos if applicable
We will send return instructions.
Do you cover return shipping?
If the item is damaged or defective, we cover return shipping.
For change-of-mind returns, the buyer is responsible for return postage.
🛠️ Product Questions
Do your products come with a warranty?
Yes — all products include a 1-year manufacturer warranty.
Are your appliances tested before shipping?
Yes — our products are quality-checked and securely packaged.
Do I need installation for the hob?
Most of our hobs require professional installation by a qualified technician for warranty and safety.
Will the dehumidifier work in bedrooms & large rooms?
Yes — our dehumidifiers are suitable for bedrooms, living rooms, basements, and kitchen areas.
Check each product’s capacity for best results.
🧰 Order Changes & Cancellations
Can I cancel or change my order?
Yes — if your order has not been processed yet.
Please email us immediately and we will assist.
📍 Company Information
How can I contact you?
📧 Email: support@travenix.shop
📞 Phone: +44 751 8438 779
📍 61 Bridge Street, 61, Bridge, Kington, HR5 3DJ, United Kingdom
🛡️ Is Travenix a trusted store?
Absolutely ✅
We are a UK-registered online retailer, offering secure checkout, fast delivery, and quality-tested home products.
👇 Still need help?
Contact our support team anytime — we’re happy to assist!
📧 support@travenix.shop